Refund policy
Return & Refund Policy
Last updated: August 13, 2026
At PapaTop, we’re still a small mom-and-pop shop, and every order matters to us. Because we’re a small business and many of our products are made to order, we have to keep our return policy a little tighter than some larger retailers.
We appreciate your understanding and want to be as fair as possible while still protecting our small business.
If there’s a problem with your order, we’ll do our best to make it right.
Returns
We accept eligible return requests made within 14 calendar days of the date your order was delivered.
To be eligible for a return, the item must be:
- Unworn and unused
- In the same condition in which you received it
- With tags attached, if applicable
- In its original packaging
- Accompanied by proof of purchase
Returns for Buyer’s Remorse, Sizing, or Change of Mind
Because our products are made to order, we do not accept returns or provide refunds for buyer’s remorse, change of mind, ordering the wrong size, or dissatisfaction with the fit.
Please carefully review the product description and size chart before placing your order. We strongly recommend checking the measurements against a shirt you already own to help select the appropriate size.
If you simply decide that you don't want the item after receiving it, this is considered buyer’s remorse/change of mind and is not eligible for a return or refund.
Damaged, Defective, or Incorrect Items
We absolutely want to know if there is a problem with your order.
Please inspect your item as soon as you receive it and contact us at returns@papatop.com if your item:
- Arrives damaged
- Has a manufacturing or printing defect
- Is materially different from what you ordered
- Is the wrong item, size, or product
These issues are not considered buyer’s remorse or a change of mind.
If you believe your item is damaged, defective, or incorrect, please contact us within 14 calendar days of delivery and include your order number and clear photos showing the issue.
We will review the issue and, when appropriate, provide a replacement or refund.
How to Start a Return
To request an eligible return, contact us at returns@papatop.com within 14 calendar days of delivery.
Please include your order number and the reason for your return.
Do not send an item back without first contacting us and receiving approval and return instructions. Items sent back without prior authorization may not be accepted.
If your return is approved, we will provide instructions on how and where to return your item.
Non-Returnable Items
We do not accept returns for:
- Buyer’s remorse
- Change of mind
- Incorrect size ordered
- Fit or sizing issues
- Items that have been worn or used
- Items damaged after delivery through misuse, improper care, or normal wear and tear
- Sale items
- Gift cards
This does not affect your rights regarding items that arrive damaged, defective, or incorrect.
Exchanges
We do not offer direct exchanges.
If you need a different size, color, or design, the fastest option is to place a new order. If your original item is defective, damaged, or incorrect, please contact us so we can determine the appropriate resolution.
European Union — 14-Day Cooling-Off Period
If your order is being shipped to the European Union, you may have the right to cancel or return your order within 14 days of receiving it, for any reason and without providing a justification, subject to applicable EU consumer protection laws.
This section does not limit or replace any mandatory consumer rights that may apply to customers under applicable law.
Refunds
Once we receive and inspect an approved return, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please keep in mind that your bank or credit card company may require additional time to process and post the refund to your account.
If more than 30 business days have passed since your refund was approved and you have not received it, please contact us at returns@papatop.com.
Questions
If you have any questions about our Return & Refund Policy, please contact us: