Shipping policy
Shipping Policy
Last Updated: August 13, 2026
At PapaTop, we're a small, family-owned business, and many of our products are made specifically for you after you place your order. Because of this, your order goes through a production process before it is shipped.
We do our best to get your order made and on its way as quickly as possible, but please keep the following information in mind when placing your order.
Processing & Production
Because our products are made to order through print-on-demand fulfillment, your order generally requires 2–7 business days for production before it is shipped.
Production times are estimates and are not guaranteed. During holidays, sales, unusually high order volumes, or circumstances outside our control, production may take longer.
Your shipping time begins after your order has completed production and has been handed to the shipping carrier.
Shipping Times
Once your order has shipped, estimated delivery times will depend on the shipping method and destination.
Typical domestic U.S. delivery is generally:
Standard Shipping: approximately 3–7 business days after shipment
Please remember that these are estimates, not guaranteed delivery dates.
Your total order timeline may therefore be longer than the shipping estimate because your product must first be produced.
Example
If your order takes 3–5 business days to be produced and another 4–8 business days to arrive after shipment, your total time from ordering to delivery may be approximately 7–14 business days.
Shipping Costs
Available shipping options and costs will be displayed at checkout before you complete your purchase.
From time to time, PapaTop may offer free shipping promotions or free shipping above a specified order amount. Any applicable promotion will be displayed on our website or at checkout.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing tracking information when tracking is available.
Please allow some time for the carrier's tracking information to update after your package has been shipped.
Delays
PapaTop is not responsible for delivery delays caused by circumstances outside our reasonable control, including:
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Shipping carrier delays
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Severe weather
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Natural disasters
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Holidays
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Customs delays
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Address errors
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Transportation disruptions
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High shipping volumes
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Other events beyond our reasonable control
A carrier's estimated delivery date is not a guaranteed delivery date.
If your package is delayed, please check the tracking information first. If the package appears to be lost or has not received a tracking update for an extended period, contact us and we'll do our best to help.
Incorrect Shipping Addresses
Please carefully review your shipping information before completing your order.
If an order is returned to us because an incorrect or incomplete address was provided, additional shipping costs may be required to send the order again.
Because our products are often made specifically for each order, we may not be able to change the shipping address after production has begun.
Lost or Stolen Packages
Once an order has been delivered according to the carrier's tracking information, PapaTop is generally not responsible for packages that are lost or stolen after delivery.
If your tracking information says your package was delivered but you cannot locate it, we recommend checking around your property, with household members or neighbors, and contacting the shipping carrier.
If you believe your package was stolen, you may also wish to contact your local authorities.
Please contact us if you need assistance and we'll do our best to help.
Damaged Packages
If your package arrives visibly damaged, please take photographs of the package and the product and contact us as soon as possible.
If the product itself is damaged or defective, please see our Refund & Return Policy for information about requesting a replacement or refund.
Multiple Items in an Order
If your order contains multiple products, they may be produced and shipped separately.
This can happen because different products may be manufactured at different facilities.
If your order arrives in multiple packages, you may receive separate shipping confirmation emails and tracking numbers.
You will not necessarily receive every item in your order at the same time.
International Orders
At this time, PapaTop may limit shipping to certain countries or locations.
If international shipping is available for your order, any applicable shipping charges, taxes, duties, or customs fees will be displayed or calculated during checkout when available.
Customers are responsible for any customs duties, import taxes, or other fees imposed by their country unless otherwise stated at checkout.
International delivery times may vary significantly due to customs processing and other factors outside our control.
Questions About Your Order?
If you have questions about the status of your order or shipping, please contact us at:
Please include your order number whenever possible so we can help you more quickly.
Thank you for supporting our small, family-owned business!
Love, PapaTop